Refund policy
VYRA Finds & Co. Return & Refund Policy
We want you to feel confident when shopping with VYRA Finds & Co. If there is a problem with your order, please contact us as soon as possible so we can review the issue.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the incorrect item, please contact us within 3 business days of delivery.
To help us review the issue, please provide:
- Your order number
- A description of the problem
- Clear photos of the item and packaging
- A video showing the issue when applicable
Please keep the item and its original packaging while your claim is being reviewed. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Missing Items
If an item is missing from your package, please contact us within 3 business days of delivery with your order number and details of the missing item. Photos or video of the package may be requested.
Packages Lost in Transit
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us. We will review the tracking information and, when appropriate, contact the shipping carrier to investigate.
If the carrier confirms that the shipment was lost in transit, we will work with you on an appropriate resolution.
Packages Marked Delivered but Not Received
If tracking shows your order as delivered but you cannot locate it, please check around your delivery location and with members of your household or building where applicable.
If the package is still missing, contact us as soon as possible. We may ask you to contact the carrier or assist with a carrier investigation. A delivered tracking status does not automatically determine the outcome of a claim; each case will be reviewed based on the available information.
Change-of-Mind Returns
Please contact us before returning any product. Do not send products to the address shown on your order or website unless we specifically provide that address for an authorized return.
Because our products may be fulfilled through different fulfillment partners, return instructions and eligibility may vary by product. We will provide return instructions when a return is approved.
Items must generally be unused, in their original condition, and in their original packaging to be considered for a change-of-mind return.
Original shipping charges, return shipping costs, and any applicable customs or import charges may be non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
Consumer Rights
Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.
Contact Us
For return, refund, damaged-item, or order-related questions, contact us at:
Please include your order number when contacting us about an existing order.