Frequently Asked Questions
Where do you ship?
We currently ship to Canada. Available shipping options and delivery information are shown during checkout.
How can I track my order?
Once your order has shipped and tracking information becomes available, you'll receive tracking details so you can follow your delivery.
How long does shipping take?
Delivery times vary depending on the product, destination and carrier. Estimated delivery information is provided on applicable product pages and during the ordering process.
Can I change or cancel my order?
If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered processing or shipped, we may not be able to modify or cancel it.
What if my item arrives damaged or defective?
Please contact us as soon as possible with your order number and clear photos or video showing the issue. We'll review the situation and provide the appropriate next steps.
What if I receive the wrong item?
Contact us with your order number and a photo of the item you received so we can review the issue and assist you.
Do I need an account to place an order?
No. You can place an order using the checkout options available on our store.
How can I contact VYRA?
Visit our Contact Us page and send us a message. If you're contacting us about an existing order, please include your order number.